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Frequently Asked Questions

Payments

  • Our payment provider Adyen offers customized payment methods depending on your country. You can see your current available payment options in the checkout.

Delivery

  • We always strive to provide you with the fastest possible delivery. We aim to ship orders received before 12:00 on weekdays on the same day. Delivery times vary depending on the delivery option you choose, and you can see the estimated delivery date in the checkout. The estimated delivery time is approximately 1-2 weekdays with express delivery and 2-5 weekdays with standard delivery.  However, delivery times are estimates and may be longer during promotional periods.

  • We want you as a customer to have your package delivered in the way that suits you best. Therefore, we offer several different delivery options.

    DHL Express
    UPS

  • Yes, we offer free shipping on orders over the following amount:

    • 499 SEK

    • 150 EUR

    • 160 CHF

    • 200 GBP

    • 1500 NOK

    • 1150 DKK

    • 200 USD

    Please note, when ordering to Singapore, free shipping is not available.

    We charge shipping costs for orders below the above stated amount.

    Standard shipping cost:

    • Sweden: 49 SEK

    • Europe (within EU): 7 EUR

    • Germany: 4,99 EUR

    • Switzerland: 9 CHF

    • Liechtenstein: 9 CHF

    • UK: 7 GBP

    • Norway: 70 NOK

    • Denmark: 39 DKK

    • US: 10 USD

    • Russia: 7 EUR

    • The rest of the world: 10 USD

  • All our shipments with DHL Express are climate neutral. By using DHL GOGREEN we invest in climate protection projects in various regions across the globe, supporting a mix of projects in the categories of "energy efficiency", "renewable energy" and "reforestation/afforestation". We insist on high standards and the selected climate protection projects are based on their value for both the environment and the local communities.

Returns

  • It’s easy to return your item if it’s not quite what you wanted. Just follow these steps: 

    1. Enter your email and order number, and then select the item you want to return

    2. Select the “return” tab at the top

    3. Select the reason(s) for your return

    4. Review your return and click “save” 

    5. Choose your preferred return shipping option

    6. Complete the return

    7. You will get the return shipping instructions in a separate email

    https://returns.turnr.se/mayadelorez

  • We process returns as soon as they arrive at our warehouse and it normally takes up to 7 business days for your return to be processed. Please, note that processing times for returns may be longer during busy periods and during campaigns. Once the refund is processed, you will receive an e-mail confirmation.

  • The refund is always made to the same payment method that you used for the payment of your order.

  • Yes we have! For products purchased from the 1st of November we have extended our return policy until January 31st. As of January 1st, we will go back to the usual 30-days return policy.

Exchanges

  • It’s easy to exchange your item if it’s not quite the right size or color. Just follow these steps:

    1. Enter your email and order number, and then select the item you want to exchange

    2. Select the new product that you want to change to 

    3. Review your exchange and click “save”

    4. Choose your preferred return shipping option

    5. Complete the exchange

    6. You will get the return shipping instructions in a separate email.

    https://returns.turnr.se/mayadelorez

  • Unfortunately, it is not possible to change products in an order that has already been placed before it leaves our warehouse. Since we always aim to send your order as soon as possible we can not make any changes once your order is registered in our system.

Faulty Items

  • Experiencing any defects with your item? It’s easy to make a complaint, just follow these steps:

    1. Enter your email and order number, and then select the item you want to return 

    2. Select the “complaint” tab at the top

    3. Add a comment describing the defect 

    4. Add a photo that shows the defect

    5. Review your complaint and click “save” 

    6. Complete the complaint

    7. We will review your complaint and come back to you in a separate email 

    https://returns.turnr.se/mayadelorez

Products

  • No, unfortunately it's not possible to reserve products on our site. Even if you put a product in your cart, it does not mean that it is automatically reserved for you.

    If you have any questions about our products or the estimated time of when a product will be back in stock, please contact us! We are always happy to help.

  • In general, our products are true to size. Check out our size guide or contact our customer service team for further help.

  • Measure around your hips/waist, in the belt loops where the belt should sit and add 10 cm to that measurement.

    You can find a video that shows how to measure on each product side for the belts. If you’re still not sure about the size feel free to contact our customer service team.

  • We recommend you to wash all clothes at 30° C. For more detailed information we recommend you to follow the washing instructions in the individual garments.

  • All our breeches for women come in both half seat grip and full seat grip. It’s a matter of taste what kind of grip you prefer. 

    Furthermore, our models ADMIRA, LEXI and ZIA are available without any grip at all. 

    Do you want to know more about different grips? Read our article about full seat and half seat breeches!

  • At the moment, we have six models of breeches for women: Function, Performance, Compression, Classic, Cargo and Sport. The main differences between them are the design and the material composition. You can learn more about our models for women here. For men we have two different models so far, Sport and Cargo, which differ in design. You can learn more about our breeches for men here.

Pre-Loved

  • Pre-Loved means products that either have minor design flaws or cosmetic defects, or have already been worn. However, these products are fully functional, they just can’t be sold at full price on our website for various reasons. For instance, the products may have been used during photo shoots, have minor cosmetic or printing defects, or they're discontinued products from older collections.

    Maya Delorez Pre-Loved keeps Maya Delorez pieces in circulation, extending their lifecycle and helping to reduce waste.

  • It’s easy to return your item if it’s not quite what you wanted. Just follow these steps: 

    1. Enter your email and order number, and then select the item you want to return

    2. Select the “return” tab at the top

    3. Select the reason(s) for your return

    4. Review your return and click “save” 

    5. Choose your preferred return shipping option

    6. Complete the return

    7. You will get the return shipping instructions in a separate email.

    https://returns.turnr.se/mayadelorez

  • It’s easy to exchange your item if it’s not quite the right size or color. Just follow these steps:

    1. Enter your email and order number, and then select the item you want to exchange

    2. Select the new product that you want to change to 

    3. Review your exchange and click “save”

    4. Choose your preferred return shipping option

    5. Complete the exchange

    6. You will get the return shipping instructions in a separate email

    https://returns.turnr.se/mayadelorez

  • For the time being, the only products we’re selling through our Pre-Loved program are products that have left our regular collections due to minor design flaws or cosmetic defects. But it is our ambition for the future! Making it possible for customers to sell second-hand through our Pre-Loved program is an obvious next step for us. 

  • Recycling products, including clothing, is a complicated process that is not always effective. Currently, only a small percentage of clothes are being recycled worldwide, with the majority ending up in landfills or being burned. Additionally, the process of recycling clothing often involves significant amounts of resources, such as water and energy. We at Maya Delorez want to encourage sustainable consumption by focusing on reducing waste. This means, for example, not buying more than we need and reusing items as much as possible. Pre-Loved tackles this by keeping clothes in circulation that have minor cosmetic defects but are fully functional.

  • If you have a complaint about a Pre-Loved product, please contact our customer service team at info@mayadelorez.com.

Gift Voucher

  • Unfortunately it is not possible to buy gift cards in our online shop at the moment. We hope to be able to offer this in the future!

Discount Codes

  • If you have a discount code you can enter this in the checkout. 

    You can enter the code by clicking on the text “Add voucher +”. You can find this button under the product overview in the cart. A box will appear in which you enter the code, by clicking on activate the code will be applied.