Changes & Returns

Return Policy

  1. Fill in the return form
  2. Put the supplied shipping label over the old one and
  3. Leve it to the nearest representative.

You always have 14 days of right to withdraw your purchases according to the costumer protection act when you order from our website.

If you want to use your right to withdraw your purchase, you must send your package back to us within 14 days from the day that you received it. For the return to be approved, the form regarding returned package that you get from us in your package need to be completed.

When using your right to withdraw your purchase, You as a customer stand for the shipping cost for the return shipment. Put the supplied shipping label over the old one and leve it to the nearest representative. When using our shipping label, we will deduct 15 EUR in connection to the refund of your product.

The refund is made as soon as we have received and controlled the products condition. The refund applies to the returned product. The cost for the shipping remains and is never payed back.

Changes

We don´t handle changes at our warehouse. In a request of a change, you will make a return of the product and then place a new order at our website.

  1. Fill in the return form
  2. Put the supplied shipping label over the old one and
  3. Place a new order with your personal code for free shipping. You can find the code in your first package.
  4. Leve the return package to the nearest representative.

We will make a refund, with a deduction of 15 EUR for using our shipping label, as soon as we have received and approved your return of the product/products. The cost for the shipping in connection to your purchase always remains.

You always get free shipping on your new products if a change is requested. Use your personal code that you receive in your package to be able to use the free shipping. You are more than welcome to contact our customer service at: [email protected] if you have any questions and they will help you solve the problem and get you the free shipping of your new order.

Any more questions? One of our friendly customers service can help you  [email protected]