Changes & Returns

Return Policy

  1. Fill in the return form
  2. As our customer, you stand for the return shipping cost. Choose option for shipping.
  3. Leve the package to the nearest representative.

You always have 30 days of right to withdraw your purchases according to the costumer protection act when you order from our website.

If you want to use your right to withdraw your purchase, you must send your package back to us within 30 days from the day that you received it. For the return to be approved, the form regarding returned package that you get from us in your package need to be completed.

When using your right to withdraw your purchase, you as a customer stand for the shipping cost for the return.

The refund is made as soon as we have received and controlled the products condition. The refund applies to the returned product. The cost for the shipping always remains.

Changes

We do not handle changes at our warehouse. In a request of a change, you will make a return of the product and then place a new order at our website.

  1. Fill in the return form
  2. As our customer, you stand for the return shipping cost. Choose option for shipping, send the return to:

    Maya Delorez AB  

    Svederusgatan 1

    754 50 Uppsala, Sweden

  3. Place a new order with your personal code for free shipping. You can find the code in your first package.
  4. Leve the return package to the nearest representative.

We will make a refund to you as soon as we have received and approved your return of the product/products. The cost for the shipping in connection to your purchase always remains.

You always get free shipping on your new products if a change is requested. Use your personal code that you receive in the original package to use the free shipping. You are more than welcome to contact our customer service at: [email protected] if there is any problem with the code, and they will help you.

Any further questions? One of our friendly customers service can help you  [email protected]