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FAQ

Delivery

What is the delivery time when ordering from your website?

In Sweden the delivery is 1-3 working days. Outside of Sweden 2-5 working days.

Can I choose Express shipping?

Yes, you can choose between standard shipping and Express shipping.

 

Payment

What different payment methods do you have?

We use Klarna as our payment method. You can choose between invoice, card payment and part payment.

 

Returns

How do I make a return?

Here you can find more information about how to make a return of your purchase.

I have returned my products, when do I get my refund?

In normal cases our return process takes about a week from the day you send the return to us.

 How is the refund made after the return process is completed?

The refund is always made with the same payment method as when the order was placed.

What happens to my Klarna payment after I made the return?

You can simply pause your payment by logging in to your Klarna account or the Klarna app. By going to the payment and there press “report return”, you will pause the payment without any additional cost until your return has been processed.

 

Change

Can I change a product?

We don’t handle any direct changes at our warehouse. But you can read more about how you make a change of a product here.

How do I get the product I want to change for the same price as when I first placed the order to a campaign price?

We will of course correct the price on your change so that you will get it for the same price as when the order was placed. Come back to us on [email protected] with your order number, and we will help you there.

Can I make a change to a different product?

Yes of course. You just make a return of the product that you have and then place a new order on the desired product.

Can I add/change something to an already placed order?

Unfortunately not! We can not make any changes as soon as your order is placed in our system.

 

Reclaim

How do I reclaim my product?

We always try to solve all reclaims in the easiest way. Come back to us on email with your order number and pictures of the products you want to reclaim.

 

Products

Are your clothes true to size, or is there something to think about?

In general, we recommend you to choose a size smaller in our breeches, since they are made in a stretch material. You can find a separate size guide here that will help you.

What is the different between your models of breeches?

We have two different models of breeches, you can read more about them here.

What different types of grip do you have on your breeches?

All our breeches comes in both halfseat grip and fullseat grip. It’s a matter of taste what kind of grip you prefer. But normally dressage riders choose fullseat grip and showjumping riders go for breeches with a halfseat grip.

If you are a rider in the beginning of your career we usually recommend breeches with a fullseat grip, to give you some extra security in the saddle.

We also have one model of breeches that is without grip, perfect for training outside of the stable!

 How do I wash my Maya Delorez clothes?

We recommend you to was all clothes in 30°. Follow the washing instructions in all individual garments

How do I measure to get the right length on my belt?

You can find an instructional video and picture on all our belts at the website. This will help you get your right size. If you still feel insecure about the size, you are more than welcome to contact us at, [email protected], and we will try to answer all your questions.

How do I know when a certain product/size is back in stock?

You can sign up on our waitlist. You will automatically find it when you try to put a product in the shopping cart that is out of stock.

 

Gift voucher 

How do I buy a gift voucher?

You can find our gift voucher among the rest of our products at the website.

For how long is the gift voucher valid?

It is valid for 6 months from the purchase.

 

Discount code

Where do I enter my discount code?

You enter your discount code at checkout when you make your purchase.

 

Sponsorship/Collaboration

How do I apply for a collaboration?

You are more than welcome to send us an application regarding collaborations/sponsorship. You can read more about how you apply here.

 

Do you still have som unanswered questions? Please contact us on our social media or at [email protected].