Frequently Asked Questions
Can I change a product?
Can I make a change to a different product?
Can I add/change something to an already placed order?
How do I get the product I want to change for the same price as when I first placed the order to a campaign price?
How do I apply for a collaboration?
Do you deliver worldwide?
What is the delivery time when ordering from your website?
Do you offer free shipping?
Where do I enter my discount code?
What happens if I return my order purchased with a gift card?
Can I use my gift card for multiple orders?
How do I buy a gift voucher?
For how long is the gift voucher valid?
What different payment methods do you offer?
Can I reserve products on your site?
Are your clothes true to size, or is there something I need to think about?
How do I wash my Maya Delorez clothes?
How do I know when a certain product/size is back in stock?
How do I measure to get the right length on my belt?
What different types of grip do you have on your breeches?
What is the difference between your models of breeches?
How do I reclaim a product?
Have you extended your return policy this christmas?
How do I make a return?
I have returned a product, when do I get my refund?
How is the refund made after the return process is completed?