Terms & Information

For the clarity, we will mention the consumer as “you”, Maya Delorez AB as “we” and www.mayadelorez.com as the “website” in the following text.

These terms are written as a security for you as a consumer and are recommended to know before you make your purchase on the website. Completed purchases on the website link you to these terms and conditions.

Maya Delorex can not be held responsible for external circumstances that we do not have. We comply with Swedish law Distans and the Home Sales Act (2005: 59).

Prices

All prices on the website are in Swedish SEK or Euro depending on which currency you choose. All prices include 25% VAT. We have no minimum order value or claim on the minimum number of products when ordering. This in order for you as a consumer to choose freely from our range. We reserve ourselves for any price adjustments, changes in inventory and obvious write errors that can be found on the website. We believe and hope that this is something that you understand as a consumer.

Purchases outside EU are subject to customs duties. This is decided by the country’s own rules and something we cannot control. Please check your country’s rules for importing goods.

Payment
We offer Klarna as payment methods in Sweden.

In other countries (worldwide) we also applies Klarna as payment method.

Are you under 18 years old? Then we require an adults approval to make a purchase.

For special orders or agreements where direct invoicing from Maya Delorez AB takes place and payment is not received before the due date is charged a late interest rate with reference interest + 9.00% and any reminder fee.

Delivery and shipping
We use DHL, FEDEX, POSTNORD and SCHENKER as shipping companies. We choose shipping company depending on what is best for your order.

Sweden: 49 SEK
Europe: 10 euros
The rest of the world: 15 euros

In connection with your order, the current price appears after selecting country. We reserve us for a little delay when shipping outside Sweden.

For notifications of your package, we will use the mobile phone number and email address you provide when purchasing. By reserving us for errors in connection with completed purchase. So check your contact information carefully to receive notifications correctly.

Delivery time
Orders received before 12.00 on weekdays we intend to ship the same day and reach most cases within 2 days. Delivery time varies between 1-3 business days, subject to any delays in promotions and holidays.

We reserve ourselves for any final sales of products. At final sales, we will contact you at the specified email address or phone number to find a solution that feels best for you. As we use some Limited Edition products, we would like to draw your attention to the fact that the “first come first served” principle applies. In case of final sale, the item is cancelled from your order and refund is made to the customer. Limited Edition means that the product will not be picked up in our range but is made in a limited edition.

Changes and returns 

Return Policy

Buying on our website always applies 14 days right of withdrawal in accordance with the Consumer Protection Act. This means that you, who are entitled to undo your purchase, only by notifying us of Maya Delorez within 14 days of receipt of the goods by you or your agent (withdrawal period). However, the right of withdrawal does not apply to personalized products with a clear personal touch.

Customers outside Sweden -the customer is responsible for the cost for shipping for both returns and for changes.

If you wish to regret your purchase before the expiration date has expired send a message to us at info@mayadelorez.com where it is clear what product is applicable. ALWAYS include your order numbers in forward messages to us so we can easily handle your case.

In case of change or return, you must enclose your receipt, invoice or delivery note to confirm that the item / product has been purchased from us on our website. Returned products are returned in unchanged and unused condition. This means that labels, any velcro straps and hair can be found on the product in the same condition as at the time of delivery. Returns must be returned backpacked and in the same way as they were delivered to be approved.

In case of damaged returns, as mentioned above-lost labels, damaged Velcro straps, dirt, hair or protective plastics, Maya Delorez has the right to charge a depreciation in accordance with the damage caused by the product. Up to 100% of the value of the product if it is not considered to be in a marketable condition. Money is returned for the item minus the value deduction by law.

When using the right of withdrawal, you pay the return freight and are responsible for the return of the goods in the condition you received it and the return freight. The item is shipped within 14 days from the date you announced the requested cancellation right to info@mayadelorez.com

PLEASE NOTE that new leather products can easily put colors on other light materials. We reserve us for this, try them first on darker clothes to be secure. We can not replace discolored products.

Offers and discount codes can not be used afterwards on already placed orders. Only applies on new orders.

Complaint

Maya Delorez reserves the right to deny complaint if we consider that the product is not incorrect in accordance with current consumer protection legislation. In the event of complaints, Maya Delorez follows guidelines from the General Complaints Board, see www.arn.se. More information is available at www.konsumentverket.se.

Change

When replacing goods, it is in addition to receipt that strengthens your purchase very important that you ship with

Adres: 

Maya Delorez AB

Bladängen 309

748 95 Örbyhus

SWEDEN

Number of organisation: 

559141-7620

Personal Information

We save the following personal information about our customers:

Customers: First Name, Last Name, Company / Organization, Email, Person / Organ., VAT Number, Address, Postal Code, City, Country, Phone.

Orders: IP Address, Email, Person / ID, VAT Number, Address, Company, First Name, Last Name, Address, Postcode, City, Phone Number.

As a customer, you can request extract, modification or deletion of this information at any time.