Order & Delivery

• What are your delivery times?

  Orders placed before 12:00 on weekdays are shipped the same day.

  • Delivery inside of Europe: 1-5 days.
  • Outside of Europe: Up to 7 days.

  Please note that these are general delivery times, and actual times may vary depending on specific destinations, transport conditions, and other factors. 

• Customs Fees for Orders Outside the EU

  Why Might There Be Additional Charges on My Order?

  When ordering from our store with delivery outside the European Union (EU), your order may be subject to customs fees and import taxes. These charges depend on the destination country and its customs regulations, which are not controlled by us and are not included in our prices.

  What Are Customs Fees and Import Taxes?

  Customs fees and import taxes are charges imposed by your country’s customs authority for importing goods. These fees are based on the value of the items, the type of products, and the country's specific customs rules.

  Who is Responsible for Paying These Fees?

  Customers are responsible for paying any customs fees and import taxes. These charges are typically paid directly to the customs authority or the delivery company handling your package. We recommend checking your country's customs regulations before placing an order to be aware of any extra costs.

  How Can I Find Out What Applies to My Country?

  Customs rules and fees change frequently. We suggest visiting your country’s customs authority website or contacting them directly for the most current information on potential charges and payment methods.

  What Happens If I Don’t Pay the Customs Fees?

  If customs fees and import taxes are not paid, your package may be held by customs and possibly returned to us, resulting in additional costs and delays. To avoid this, it’s best to be informed and prepared before placing an order.

  Refund of Customs Fees for Returned Items

  If you need to return an item and seek a refund for the customs fees paid, you can contact your country's customs authority with your tracking number and inform them of the return and the specific item. Upon processing, the customs fees will be refunded to you.

• UPS - Worldwide

  For deliveries within Europe, the delivery time is 1-5 days.

  Airfreight outside of Europe has a standard delivery time of 4-8 days, depending on the destination.

  You can see your estimated delivery time by selecting your country at checkout.

  Please use the estimated delivery time as a guideline for when your order is expected to arrive. Note that the calculation starts from the order's dispatch date, and while we aim for fast processing, increased order volumes may result in slightly longer processing times.

• Delivery Process to the United Kingdom (DDP)

  Since we are using DDP, Delivery Duty Paid, there will be no additional costs for you when purchasing from the United Kingdom.
  
  We are responsible for all risks and fees until the goods are delivered, we also take responsibility for the import clearance.
  
  The price you see at checkout is the price you pay. No hidden fees or taxes.

  All of our deliveries to the United Kingdom are shipped with UPS.

• What are your shipping costs?

  UPS Standard Home Delivery (free shipping over the specified threshold):

  • Germany: 4.99 EUR, free shipping over 150 EUR
  • Netherlands: 4.99 EUR, free shipping over 150 EUR
  • Belgium: 4.99 EUR, free shipping over 150 EUR
  • France: 6 EUR, free shipping over 150 EUR
  • Finland: 5 EUR, free shipping over 150 EUR
  • Other EU countries: 7 EUR, free shipping over 150 EUR
  • Denmark: 39 DKK, free shipping over 1150 DKK
  • Norway: 70 NOK, free shipping over 1500 NOK
  • Liechtenstein: 9 CHF, free shipping over 160 CHF
  • Switzerland: 9 CHF, free shipping over 160 CHF
  • United Kingdom: 7 GBP, free shipping over 200 GBP
  • United States: 10 USD, free shipping over 200 USD
  • Rest of the World: 10 USD, free shipping over 200 USD (not available for Singapore)

  UPS Standard Access Point (free shipping over the specified threshold):

  • Germany: 4 EUR, free shipping over 150 EUR
  • Netherlands: 4 EUR, free shipping over 150 EUR
  • Belgium: 4 EUR, free shipping over 150 EUR
  • France: 4 EUR, free shipping over 150 EUR
  • Finland: 4 EUR, free shipping over 150 EUR
  • Other EU countries: 7 EUR, free shipping over 150 EUR
  • Denmark: 30 DKK, free shipping over 1150 DKK
  • Norway: 50 NOK, free shipping over 1500 NOK
  • Liechtenstein: 9 CHF, free shipping over 160 CHF
  • Switzerland: 9 CHF, free shipping over 160 CHF
  • Rest of the World: 10 USD, free shipping over 200 USD (not available for Singapore)

  UPS Express Saver Home Delivery:

  • Germany: 7 EUR
  • Netherlands: 7 EUR
  • Belgium: 7 EUR
  • France: 7 EUR
  • Finland: 7 EUR
  • Other EU countries: 8 EUR
  • Denmark: 50 DKK
  • Norway: 85 NOK
  • Liechtenstein: 6 CHF
  • Switzerland: 6 CHF
  • United States: 10 USD
  • Rest of the World: 10 USD, free shipping over 200 USD (not available for Singapore)
• Can I reserve products on your website?

  Unfortunately, we currently do not offer the option to reserve products on our website.
  
  If an item is out of stock, it will be available again as soon as we replenish our inventory.
  
  We recommend keeping an eye out for the products you desire on the product page and on our Pre-Loved page.

• Can I apply changes to an order after it's been placed?

  If you want to cancel or make any changes to your placed order please contact us through the contact form. 
  
  Contact us > Order Inquiries > Order Adjustments
  
  We cannot guarantee that we can cancel or edit an order before it is shipped from our warehouse.
  
  If the order has already been shipped before we process your request, we ask you to make a return when you receive the products. 

• Can I use a different Shipping and Billing address?

  Of course! As long as both addresses are within the same country. During checkout, use the "Ship to another address" option to specify your desired shipping address.