Terms and Conditions

All prices on the website are in SEK, EUR, GBP, DKK, NOK, CHF or USD depending on which currency you choose.

All prices set out on the Website include VAT in accordance with applicable legislation. If an order is placed from a country within the EU local VAT is included in the price. If an order is placed from a country outside of the EU, the prices are excluding VAT.

Orders shipped to countries outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. The VAT will be based on your total order value, regardless of your order being subject to a campaign. It should be noted that Maya Delorez AB has no control over these charges and, since these charges are different in different countries, Maya Delorez AB cannot predict the amount. Please contact your local customs and/or tax office for more information about these charges.

When you place an order with us from outside of the EU, you are agreeing to pay the tax and duty charges that are specific to your country. It is the customers responsibility to pay for tax and duty charges. Before delivery, customs/your courier will contact you to pay these charges. You will not receive your order without paying. An order can not be cancelled or returned unless these charges have been cleared. Delay or refusal when paying for these charges, will result in your shipment being destroyed and you will not be entitled to a refund.

We have no minimum order value or requirement on the minimum number of products when ordering. This allows you as a customer to choose freely from our range. We reserve the right to make any price adjustments, changes in inventory, and to correct obvious typographical errors that can be found on the website. We believe and hope that this is something you understand as a customer.

United Kingdom: Please note, there will be no additional costs for you, the customer, since we are using DDP, Delivered Duty Paid. Which means that Maya Delorez are responsible for all risks and fees until the goods are delivered, we also take responsibility for the import clearance. The price you see at checkout is the price you pay. No hidden fees or taxes.

USA: Due to current US customs regulations, duties will be added on orders exceeding 800 USD/order/24 hours when shipping from Sweden to the USA. You may place one order up to the amount of 800 USD per day. Please bear in mind that the duties may vary on different products and that the rates are fluctuating. 

We offer Adyen as a worldwide payment method.

Are you under 18 years old? If so, we require you to obtain an adult’s approval before you can make a purchase.

For special orders or agreements where direct invoicing from Maya Delorez AB takes place and payment is not received before the due date, a late interest rate is charged with reference interest +9.00%, and a reminder fee.

We use DHL and UPS as shipping partners.

Free shipping for orders above stated amounts below:

• 499 SEK

• 150 EUR

• 150 GBP

• 1500 NOK

• 1150 DKK

• 200 USD

• 160 CHF

Standard shipping cost for orders below the above stated value.

Standard shipping cost:

• Sweden: 49 SEK

• Europe (within EU): 4 EUR

• Germany: 4 EUR

• Switzerland: 4 CHF

• Lichtenstein: 4 CHF

• UK: 7 GBP

• Norway: 50 NOK

• Denmark: 30 DKK

• USA: 10 USD

• The rest of the world: 10 USD

We also offer express shipping to almost all countries except Sweden.

Express shipping costs:

• Europe (within EU): 8 EUR

• Germany: 7 EUR

• Switzerland: 6 CHF

• Lichtenstein: 6 CHF

• UK: 12 GBP

• Norway: 85 NOK

• Denmark: 50 DKK

• USA: 15 USD

• The rest of the world: 15 USD

When you place your order, the current shipping price appears after you select your country. Maya Delorez is not responsible for any delays when shipping outside Sweden.

For notifications relating to your package, we will use the mobile phone number and email address that you entered when purchasing. Maya Delorez cannot be held responsible for errors you make when entering your information during a purchase. Please check your contact information carefully to ensure you receive notifications correctly.

We always strive to provide you with the fastest possible delivery. We aim to ship orders received before 12:00 on weekdays on the same day. Delivery times vary depending on the delivery option you choose, and you can see the estimated delivery date in the checkout. The estimated delivery time is approximately 1-2 weekdays with express delivery and 2-5 weekdays with standard delivery.  However, delivery times are estimates and may be longer during promotional periods.

When you order from our website, you always have 30 days’ right to withdraw from purchases according to the consumer protection act. This means that you as a customer have the right to withdraw from your purchase by contacting us at Maya Delorez within 30 days from receiving the ordered item. This does not include products that are personally designed.

If you want to exercise your right to withdraw from your purchase, you must send the product back to us within 30 days from the day that you received it. For the return to be approved, you must complete the return form you received in the original package.

When using your right to withdraw from your purchase, as a customer you are always responsible for the return shipping cost. Choose your shipping option and take your parcel to the nearest postal office.

We have a fixed return cost stated as below:

• Europe: 10 EUR

• US: 15 USD

• UK: 10 GBP

• Germany: 5 EUR

• Sweden: 49 SEK

• Norway: 100 NOK

• Denmark: 79 DKK

• Switzerland: 11 CHF

• Liechtenstein: 11 CHF

• All other countries: 15 USD

When we have received and approved your return, we will refund you for the product(s). We will not refund the shipping costs from the original purchase.

Returned products must be returned in unchanged and unused condition. This means that labels, Velcro fasteners, and protective plastic must remain in the same condition as when the product(s) were delivered. All returns must be sent back in their original packaging and delivered in the same way as you received them for the return to be approved.

If the return is damaged as mentioned above, or demonstrates for example torn labels, dirt, or hair, Maya Delorez has the right to charge you for the damage to the product. This charge can amount to 100% of the value of the product if it is not considered to be in saleable condition. You will then receive a refund minus the reduction for the damaged product.

The refund is made as soon as we have received and checked the product condition. The refund applies to the returned product. The refund is always made to the same payment method that you used for the payment of your order. The cost for the original shipping will not be refunded.

When you order a Pre-Loved item, you always have 14 days' right to withdraw from purchases according to the consumer protection act.

This means that you as a customer have the right to withdraw from your purchase by contacting us at Maya Delorez within 14 days from receiving the ordered item. This does not include products that are personally designed.

If you want to exercise your right to withdraw from your purchase, you must send the product back to us within 14 days from the day that you received it.

When using your right to withdraw from your purchase, as a customer you are always responsible for the return shipping cost. Choose your shipping option and take your parcel to the nearest postal office.

We have a fixed return cost stated as below:

• Europe: 10 EUR

• US: 15 USD

• UK: 10 GBP

• Germany: 10 EUR

• Sweden: 49 SEK

• Norway: 100 NOK

• Denmark: 79 DKK

• Switzerland: 11 CHF

• Liechtenstein: 11 CHF

• All other countries: 15 USD

When we have received and approved your return, we will refund you for the product(s). We will not refund the shipping costs from the original purchase.

Returned products must be returned in unchanged and unused condition. This means that labels, Velcro fasteners, and protective plastic must remain in the same condition as when the product(s) were delivered. All returns must be sent back in their original packaging and delivered in the same way as you received them for the return to be approved.

If the return is damaged as mentioned above, or demonstrates for example torn labels, dirt, or hair, Maya Delorez has the right to charge you for the damage to the product. This charge can amount to 100% of the value of the product if it is not considered to be in saleable condition. You will then receive a refund minus the reduction for the damaged product.

The refund is made as soon as we have received and checked the product condition. The refund applies to the returned product. The refund is always made to the same payment method that you used for the payment of your order. The cost for the original shipping will not be refunded.

Please be aware that leather is a natural material. Differences in the structure and appearance of leather products are not considered defects and are therefore not an acceptable reason for return or complaint.

Maya Delorez reserves the right to deny a complaint if we consider that the product is not incorrect in accordance with current consumer protection legislation. In the event of complaints, Maya Delorez follows guidelines from the National Board for Consumer Disputes (ARN). More information is available at the Swedish Consumer Agency.

If a dispute arises between you as a customer and Maya Delorez AB and we are unable to resolve the dispute, you can submit a complaint to the EU’s online dispute resolution service (ODR). More information can be found via the following link http://ec.europa.eu/odr.

We take a charge for any packages that are not collected from the collection depot and which are returned to us. We will charge the customer 35 EUR, 35 GBP, 35 CHF, 350 NOK, 265 DKK or 40 USD to cover all costs for shipping, packing and administration.

If you have bought your Maya Delorez product from a retailer, you must contact the retailer/shop for any questions regarding product exchange or complaints.

If you have bought your Maya Delorez product from a private person, we will not be able to help you with any changes/complaints.

Maya Delorez takes no responsibility for any accidents that take place while using our products.

Please note that pictures of the product on the website can include additional equipment. The product text always describes the relevant product. Observe that the color of the product on the screen may differ from the actual color.

Every riding school/retailer buying products from this website approves the publication of their name on this website.

Campaign offers and discount codes cannot be redeemed after an order has been placed. Campaigns only apply to new orders placed during the period of the campaign.

In terms of war, nature disasters, conflicts on the labor market, decisions from In no event shall Maya Delorez be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused, directly or indirectly, by forces beyond its control, including, without limitation, war, strikes, accidents, natural disasters, labor market conflict, government decisions, failure to deliver by suppliers, or any comparable situations outside of its control that could not have been predicted and which affect contracts and agreements already signed.

Maya Delorez AB
Reg.no: 559141-7620
Sidenvävargatan 11
753 19 Uppsala
SWEDEN

The privacy policy explains how we collect and use your personal data. It also describes your rights and how you can exercise them. You can take part of Maya Delorez’ privacy policy here.