Returns & Exchanges

• Important to save your drop-off receipt for returns or exchanges

  It is important that you, as a customer, save your drop-off receipt, either physically or via email, in case something happens to the package during transit. This is required for warranties to apply and for us to be able to assist you in the best way.
  
  If we do not have tracking on packages, and if you do not have a valid drop-off receipt, we cannot approve any exchanges or returns for a refund.

• What happens if my return or exchange is not approved?

  If we determine upon inspection that the item does not meet our return criteria, we will notify you via email.

  For exchanges: If a new item has already been sent, and you wish to keep it, we will send a payment link for the new item.

  For denied returns: If the item has already been refunded and upon later inspection does not meet the return requirements, you will receive a payment link for the refund. You also have the option to have the item sent back to you, but you will need to cover the shipping cost.

• What condition must the item be in to be approved?

  For a return or exchange to be approved, the item must be:

  • In new condition – only tried on, not used.
  • Free from odors, stains, and wear.
  • With all original packaging intact.

  We reserve the right to reject a return or exchange if the item does not meet these requirements.

• How much does it cost to return my package?

  We have a fixed return cost stated as below:

  • Sweden: 49 SEK
  • Norway: 100 NOK
  • Denmark: 79 DKK
  • Germany: 5 EUR
  • Switzerland: 11 CHF
  • Liechtenstein: 11 CHF
  • Europe (other countries): 10 EUR
  • US: 15 USD
  • UK: 10 GBP
  • All other countries: 15 USD

  Please note: No return cost is charged for exchanges.

• Return policy and terms
  • When you order from our website, you always have the right to return your purchase within 30 days from the day you received it. 
  • The product(s) must be unused and in the same new condition as when it was received.
  • The product(s) must also be in its original packaging, with intact labels.
    
    Extended Return Policy
    All purchases made in November and December have an extended return and exchange period until January 15.

  Returns & Exchanges

• How to make a complaint

  Experiencing any defects with your item?
  
  It’s easy to make a complaint, just follow these steps:
  https://returns.turnr.se/mayadelorez

  1. Enter your email and order number, and then select the item you want to return 

  2. Select the “complaint” tab at the top

  3. Add a comment describing the defect 

  4. Add a photo that shows the defect

  5. Review your complaint and click “save” 

  6. Complete the complaint

  7. We will review your complaint and come back to you in a separate email 

   

• How to make an exchange

  It’s easy to exchange your item if it’s not quite the right size or color.
  
  Just follow these steps:
  https://returns.turnr.se/mayadelorez

  1. Enter your email and order number, and then select the item you want to exchange

  2. Select the new product that you want to change to 

  3. Review your exchange and click “save”

  4. Choose your preferred return shipping option

  5. Complete the exchange

  6. You will get the return shipping instructions in a separate email

• How to make a return

  It’s easy to return your item if it’s not quite what you wanted.
  
  Just follow these steps: 
  https://returns.turnr.se/mayadelorez

  1. Enter your email and order number, and then select the item you want to return

  2. Select the “return” tab at the top

  3. Select the reason(s) for your return

  4. Review your return and click “save” 

  5. Choose your preferred return shipping option

  6. Complete the return

  7. You will get the return shipping instructions in a separate email

   

• Right of Withdrawal

  You have the right to withdraw your purchase within 30 days. 
  
  If you decide to return a product, please ensure that the items are in the same condition as when they were sent.
  
  If the products are not in their original condition, the refund will not be approved, and the articles will be sent back to you.
  
  Read more about our Returns & Exchanges.