Returns and Exchanges

Return Policy

Do you want to return a product? Please follow these easy steps:

  1. Completely fill out the return form.
  2. As our customer, you cover the return shipping costs and choose an option for shipping.
  3. Leave the package with your nearest postal agent.

When you order from our website, you always have 30 days of right to withdraw your purchases according to the customer protection act.

If you want to use your right to withdraw your purchase, you must send your package back to us within 30 days from the day that you received it. For the return to be approved, the return form needs to be filled out completely.

When using your right to withdraw your purchase, you as a customer cover the return shipping costs.

The refund is made as soon as we have received and examined the product’s condition. The refund applies to the returned product. The original shipping costs will not be refunded.

Exchanges

We do not handle direct exchanges at our warehouse. If you want to exchange a product, please return the product and then place a new order at our website.

  1. Completely fill out the return form.
  2. As our customer, you cover the return shipping costs. Choose an option for shipping and send the return to:

    Maya Delorez AB 
    Industrigatan 6
    815 36 Tierp, Sweden

  3. Place a new order with your personal code for free shipping. You can find the code on the return form in your original package.
  4. Take the return package to the nearest postal agent.

We will refund you as soon as we have received and approved your return of the product/products. The original shipping costs will not be refunded.

You always receive free shipping on an exchange. Use your personal code that you receive in the original package for free shipping.

Any further questions? One of our friendly customer service agents will gladly help you  [email protected]